Shipping policy

 

We're excited to deliver the best of Hawke's Bay straight to your door. Please read our delivery information below before placing your order.

Delivery Method

All gift boxes are delivered via courier.

Delivery Costs

Shipping is charged per gift box:

  • Local: $9 per box

  • North Island: $15 per box

  • South Island: $20 per box

Please note: An additional charge will apply for rural deliveries and will be calculated at checkout.

Cheese Products

Some of our gift boxes contain cheese, which requires cool storage during transit. Unfortunately, these boxes cannot be delivered nationwide.

If you're ordering outside of Hawke's Bay, please choose one of our cheese-free gift box options.

Delivery Schedule

To ensure your gift arrives on time, please note the following:

  • Orders placed Monday to Thursday before 12:00 PM can be delivered the next working day (or on your preferred delivery date) within Napier, Hastings, and Havelock North.

  • We do not deliver on weekends or public holidays.

  • Orders placed from Friday to Sunday will be dispatched the following week.

  • If you're sending gift boxes to multiple addresses, please place a separate order for each delivery address.

Product Availability

While we do our best to keep every item in stock, there may be occasions where a product becomes unavailable. If this happens, we'll replace it with a similar product of equal or greater value, carefully selected to maintain the quality of your gift.

Alcohol Deliveries

In accordance with New Zealand liquor licensing laws:

  • Alcohol cannot be sold or delivered on Good Friday, Easter Sunday, Christmas Day, or before 1:00 PM on Anzac Day.

  • Alcohol will not be delivered to anyone under the age of 18.

Returns Policy

We want every gift box to arrive in perfect condition and be enjoyed by its recipient. If you need to arrange a return, we're here to help.

1. Contact Us

Please contact us within 7 days of receiving your gift box.

Email: hawkesbayinabox@gmail.com
 Phone: 027 244 4834

2. Tell Us About Your Return

When contacting us, please include:

  • Your order number

  • The item(s) you'd like to return

  • The reason for the return

If the gift box was sent directly to someone else, please also provide the recipient's details. We'll then arrange the return process with you.

3. Refund or Exchange

Once we've received and inspected the returned item, we'll process your refund or exchange as soon as possible.

Need Assistance?

If you have any questions about shipping, returns, or your order, please don't hesitate to get in touch. We're always happy to help.